Luca Buffa 950 Kangding Rd., building 34, Room 601, Shanghai
Date of birth: 20/08/1980 Nationality: Italian
Telephone number: 0086 150 21645064 Email: email@example.com
I collected relevant experiences in communication, sales and market research. I use a natural empathy and basic psychology to lead guest to satisfation. As salesman I learned that every unsureness is a chance to orient customer's choice. Working in a credit recovery operator I learned to keep quite in stress situations. I look for a position in the hospitality industry because it is the opportunity to improve the travel experience of other people. I have experience in the field and I can offer outstanding linguistic competences.
Fourstars – Intern
12/2013 – Current, Shanghai, China
I am in charge to design the loyalty program and to analyse the competitors by URBN hotel.
M.R. Congress – Assistant
05/2013 – 12/2013 Berlin, Germany
I planned business trips for groups in the Italian department of a DMC/MICE agency.
Brickberlin – Real Estate Agent
10/2010 – 10/2011 Berlin, Germany
I sold properties negotiating the terms and provviding consultancy in German, Italian and English.
Leonardo hotels – Trainee
04/2010 – 09/2010 Berlin, Germany
I was responsable to controll room prices in the revenue management department.
Se.Pa – Call Operator
10/2007 – 02/2009 Rome, Italy
As outbound operator I advised customers about unsolved bills and I persuaded them to pay.
University of Rome la Sapienza – Internship
6/2006 – 12/2006 Rome, Italy
I promoted and organised events for the dean office.
University of Rome la Sapienza
09/ 2001 – 02/2009 Rome, Italy
Communication Science Master Degree. Grade: 105/110
02/2012 – 02/2013 Berlin, Germany
Sound designer. Grade: 92/100
Italian: Native Microsoft Office, Photoshop, SPSS
Chinese: Beginner (currently taking intensive lessons)
Traveling around Europe and living abroad opened my mind and gave me familiarity with touring.
I am been practicing the Kickboxing discipline since five years throu Italy, Germany and China. It is an occasion to have contact and build mutual respect with people.
An intensive course as sound designer increased my music sensibility and my event technical skills.